Privacy policy
Last updated: August 6, 2026
Syntrixa ("we," "us," or "our") provides a workflow orchestration platform at syntrixa.site (the "Service"). This policy explains what information we collect, how we use it, and the choices you have. By using the Service, you agree to the practices described here.
1. Information we collect
We collect information in the following ways:
- Account information: name, email address, company name, and password when you create an account.
- Usage data: pages visited, features used, and workflow run metadata, collected automatically to help us improve the Service.
- Connected account data: when you authorize an integration (such as a CRM or database), we access only the data needed to run the workflows you configure.
- Communications: information you provide when you contact support or fill out a form on this site.
2. How we use information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Run the workflows and automations you configure
- Respond to support requests and communicate service updates
- Monitor and improve performance, reliability, and security
- Comply with legal obligations
3. How we share information
We do not sell your personal information. We may share data with:
- Cloud infrastructure providers that host the Service
- Third-party tools you explicitly connect to your account
- Service providers who help us operate the platform, under confidentiality obligations
- Authorities, where required by law
4. Data retention
We retain account and workflow data for as long as your account is active. Workflow run logs are retained according to your plan's retention window and can be exported or deleted on request.
5. Security
We use industry-standard safeguards, including encryption in transit and at rest, to protect your data. No system is completely secure, and we encourage you to use a strong, unique password for your account.
6. Your choices
You can access, update, export, or delete your account data at any time from your account settings, or by contacting us at privacy@syntrixa.site. You may also disconnect any connected integration at any time.
7. Children's privacy
The Service is not directed to individuals under 16, and we do not knowingly collect personal information from them.
8. Changes to this policy
We may update this policy from time to time. We'll post the updated version here with a new "last updated" date, and notify active account holders of material changes.
9. Contact us
Questions about this policy can be sent to privacy@syntrixa.site or through our contact page.